Most official complaint services have a set time in which they have to reply. More complicated complaints may require more time to investigate. You keep the originals of any documents sent. Your concerns will be addressed within 2 working days by the appropriate person in the organisation. HCC host a monthly legal information session, where consumers are able to access free legal advice. This service is free and available to all users and providers of health or disability services including carers. A complaint can be made to either the health service in question or an independent complaints body — in Western Australia, for example, the Health and Disability Services Complaints Office is our statutory complaints body for health services. Always send photocopies.
Find Local Government Office in Bunbury, Western Australia, Australia
Formerly Disability Services Commission information, supports and services to people with disability, their families and carers. Bunbury & Districts Office. Contact information for the Disability Services Commission. Disability Services is now part of the new Department of Communities. All services are continuing to be provided and all our contact numbers remain the same.
The inquiry officer will tell you what you need to do to make a complaint.
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This service is free and available to all users and providers of health or disability services including carers. Keep up the pressure and write again if nothing happens. Verbal complaints are easily overlooked so it is to your advantage to complain in writing.
If you include information in the complaint that you would prefer not to be passed on, make sure the complaint organisations understands this.
Greater Bunbury have disability; 50% of which participate in the workforce; and 59% of which require whole community can access and benefit from the products and services provided by all to the Disability Services. Commission, a disability is any .
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information about restaurants, hotels, small businesses and more.
You do not have to complain directly to the service. Make sure you keep copies of all your notes.
Complaints can be made over the phone, or in writing.
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In most cases the complaints organisation will ask for written authorisation for the advocate to act on your behalf your advocate can write this authorisation for you — you just have to sign it.
This is especially important if you are using the telephone. Write down dates of conversations, the names and positions of people you deal with and the details of what was discussed.
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|Ask the inquiry officer when you ring how to go about using or getting an advocate.
AHPRA will only take complaints about health practitioners. Always phone the service first to find out the name and title of the person you should write to.
A complaint can be made to either the health service in question or an independent complaints body — in Western Australia, for example, the Health and Disability Services Complaints Office is our statutory complaints body for health services. If the agency decides not to investigate, they should still contact you to explain why they decided not to follow up your complaint.
This contact may be the first of many you have with the service, so approach the first call as an information gathering exercise and as part of a staged process.